Return & Refund Policy
Effective Date: July 2026
At Carry On Leather Zone, we want you to be satisfied with your purchase. This Return & Refund Policy explains the requirements and process for requesting a return or refund for products purchased through our website.
Return Eligibility
To be eligible for a return, products must generally be:
- Unused
- Unworn
- In their original condition
- In the original packaging where applicable
- Suitable for resale
Products that have been used, damaged, altered, or returned without the original packaging may not qualify for a refund.
Return Period
Return requests must be submitted within 30 days of delivery.
Items returned after the applicable return period may not be accepted.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, clearance, or other applicable restrictions.
Personalized, customized, or specially made products may also be non-returnable unless they arrive damaged or defective.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Photographs showing the product and packaging where applicable
We will review the request and determine the appropriate resolution.
Return Request Process
To request a return, contact us using the information provided below.
Please include:
- Your full name
- Order number
- Email address used for the purchase
- Reason for the return
- Details about the product you wish to return
Do not send products back until you have received return instructions from us.
Return Shipment
Approved returns should be securely packaged to help prevent damage during transportation.
Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, return shipping costs may be the responsibility of the customer.
Return shipments should be sent to:
FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773
Refunds
Once your returned product has been received and inspected, we will determine whether it qualifies for a refund.
If approved, the refund will be issued to the original payment method.
Refund processing times may vary depending on the payment provider or financial institution.
Partial Refunds
A partial refund may be issued when:
- A returned product shows signs of use.
- The product is damaged after delivery due to customer handling.
- Original packaging or components are missing.
- The product does not meet the stated return requirements.
Exchanges
If you need to exchange an eligible product, please contact us before returning the item.
Exchange availability depends on product availability at the time the request is processed.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders that have already been processed or shipped may not be eligible for cancellation and may instead need to be handled through the return process.
Refund Delays
If you have been notified that your refund has been issued but have not received it, first check with your bank or payment provider.
If the refund remains unavailable after the applicable processing period, please contact us so we can assist you.
Contact Us
For questions regarding returns or refunds, please contact:
Carry On Leather Zone
4335 ELENA PL
QUARTZ HILL, CA 93536
Email: info@carryonleatherzone.com
Phone: 844-211-1175
Website: carryonleatherzone.com